Various issues with Fitbit on Pixel Watch 4

[Vertion3]

Here are some issues I encountered:

1. It takes quite a while to get the blood oxygen reading in the morning after waking up.

2. My readiness reading is always delayed. Most of the time it shows 0, and it won't be updated until the next day or after a nap in the afternoon. I'm not sure whether it's related to #1.

I set my phone to remind me about hourly activities, but sometimes I don't actually get the notification.

4. Even though I've walked 250 steps in an hour sometimes, it doesn't always get recorded properly.

I always get more than 5 hours of sleep, and I've tried resetting my watch to see if it'll help, but the problem still lingers.

Moderator edit: clarified subject.

[JuanFitbit]

@Vertion3 , A warm welcome to the Community! Thank you for your message and efforts. 

Issues 1 and 2 seem to be related. Our team has been informed and they are looking into it. Hopefully these get solved soon. 

About the reminders to move, please make sure that the phone and the Pixel Watch are not in Don't Disturb or Sleep mode.

About the measurements for the 250 steps, if you see that some steps are not recorded, try wearing the Watch lower/higher, tighter or looser on the wrist.

I'm not quite sure to understand what the problem with the 5 hours sleep seems to be, could you please elaborate this?

[RiekoC]

Hello @Vertion3 

I'm glad to see that the Moderator confirmed there's an issue affecting SpO2 reading & Readiness score. Do you open the Fitbit app shortly after you wake up and sync your watch with the app? This is something that I do every morning and rarely am missing my SpO2 reading & Readiness score. I do notice that the SpO2 reading will take longer to appear in the app. 

As for the hourly step notification, this is something that I experience with my Pixel Watches. When this happens, I turn off the notification in the app, sync, turn the notification back on, sync, and restart my Pixel Watch. That usually works to get the notifications working. Lately, I've noticed that I only need to restart my Pixel Watch 4 to get my hourly notifications again. Just be aware that the notification may be occasionally be delayed, which will give you less time to complete your steps.

I've also experienced where my watch will show the hourly step goal as completed, but not in the app. I've gotten into the habit of syncing and double checking in the app to make sure that I've completed the step goal. I'm looking forward to when I don't have to double check in the app to make sure that my hourly step goal shows as completed. 

[Vertion3]

Thank you for your prompt reply.

I now receive more consistent hourly activity notifications after resetting my watch. I had been receiving the notifications on my watch, but it's not as consistent as I expected. I am aware that turning my phone to do not disturb or sleep mode will block those notifications.

And the reason I brought up the 5-hour sleep is because this page states that I need to have at least 3 hours of quality sleep for the blood oxygen to be recorded.

[Msiqueira]

I am getting the same issue with my pixel watch 4, everyday when I wake up amd get my morning report no daily readiness or SPO2 readings. But if I go on to check the previous days there is a score for every single day. Not sure what is happening it used to work fine on PW3. I have tried reinstalling, manual sync, edit the sleep data to force a sync, nothing seems to solve the problem

[tienthanh]

Thank you very much. I'm having the same problem, I'll try your method.

[tienthanh]

Hopefully it will be effective erv .

Moderator edit: Removed link

[JuanFitbit]

@RiekoC Thank you for your help. 

@Msiqueira @Vertion3 , As mentioned before the issue is being investigated by our Team. This seems to be an issue with the Fitbit app and on your Fitbit devices / Pixel Watches. 

@Vertion3 Thank you for your comment. You  are right , you need at least 3 hours of sleep for the data to be recorded. 

@tienthanh How did it go? Could you please comment what method you tried, so that if it works it can be helpful for other users as an alternative workaround, while this is being worked on.