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Vera 2 won't setup

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‎02-14-2021 16:16 - last edited on ‎02-15-2021 17:49 by Fitbit Moderator

‎02-14-2021 16:16 - last edited on ‎02-15-2021 17:49 by Fitbit Moderator

I have a new versa 2  that  won't  connect. Says I need app update.  Can't update app any more.  Still says  I need  app update.  Fitbit support  says wait  2 hrs.  Really is this best  they have got

 

Moderator Edit: Clarified subject

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‎02-15-2021 17:49 - last edited on ‎08-18-2025 05:58 by Fitbit Moderator

‎02-15-2021 17:49 - last edited on ‎08-18-2025 05:58 by Fitbit Moderator

Hi @Raynard, welcome to the Community Forums. 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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