05-12-2021 11:10
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05-12-2021 11:10
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I've had my Versa 2 since late March and, for the last week or so, I've been having an issue with the app and my tracker displaying different information after syncing.
On my tracker, it will say that I've met the minimum of 250 steps for each hour that I have set, but my app will say that I haven't met them and that I've been sedentary during times that I know that I'm up and walking around for nearly the whole hour. Even after syncing multiple times, the information on the app will remain the same.
Both my app and tracker are up to date. I've uninstalled and reinstalled the app a few times and that hasn't helped. Is there any way to fix this or do I just have to deal with it?

05-12-2021 11:24
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05-12-2021 11:24
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Probably not a very satisfying way to resolve that, but I have found that when that happens, if I go into the detail of the hours, then back completely out to the Today screen, maybe even a couple of times, then it will correct itself. To me it seems to be a matter of getting the phone display to update correctly, rather than a basic data issue.

