Versa 2 battery draining and syncing issues

[Pat.H]

I have had a Fitbit for about 5 years. I had a Fitbit  original, the Charge HR  2 & now a Fitbit Versa which never worked well since I removed it from the box. It has to be charged every 2 days,probably less than that. Now with your great update it doesn't sync with my Android phone. I have tried uninstalling  & reinstalling the fitbit app& I tried the sync for 2 days. Left it on to sync for 5 hours with the message we got it be patient.  After 2 days of trying to get the update or the phone to sync, I have had it. I am ready to throw it in the garbage where it belongs. I will never buy a fitbit product again. Also while I am on a roll where is the oxygen sensor that you advertised with the Versa 2? False advertising?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Pat.H, welcome to our Fitbit Community. I'm sorry to hear about the syncing and battery draining issues that your Versa 2 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

After this, try the tips listed in this help page in order to improve the battery life of your Fitbit watch. Finally, monitor it for the next 24 hours and see if it the syncing and battery draining issue gets fixed.

Let me know how it goes and I'll be happy to follow up and assist you accordingly.