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Versa 2 connection issue with app

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‎11-10-2020 09:26 - last edited on ‎11-10-2020 15:01 by Fitbit Moderator

‎11-10-2020 09:26 - last edited on ‎11-10-2020 15:01 by Fitbit Moderator

I have a versa 2 and it keeps disconnecting from my phone at least 2 times a week and its really hard to reconnect it to my phone, some time it disconnect when I connect my air buds or any other Bluetooth device 

 

Moderator Edit: Clarified subject

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‎11-10-2020 15:01

‎11-10-2020 15:01

Hi @Normanv23, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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