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App not displaying steps as correct main goal

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‎11-09-2020 18:56 - last edited on ‎11-10-2020 15:09 by Fitbit Moderator

‎11-09-2020 18:56 - last edited on ‎11-10-2020 15:09 by Fitbit Moderator

My app on my phone suddenly today started displaying "Active minutes" as my main goal, rather than "Steps". I did not make any changes. I have gone into my account both on the phone and online to make certain that I have "Steps" set correctly as my main goal. I've uninstalled the app and reinstalled it. That did not work. What can I do to resolve this? I appreciate any help. 

 

Moderator Edit: Clarified subject

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‎11-10-2020 15:09

‎11-10-2020 15:09

Hi @Prietena, welcome to the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Then, please check the information that's specified on our help article: Which health and fitness goals can I set in the Fitbit app? and let me know how it goes. 

 

Looking forward to your reply.

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