help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 heart rate tracking concern after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2021 08:10 - last edited on ‎02-16-2021 16:56 by Fitbit Moderator

‎02-16-2021 08:10 - last edited on ‎02-16-2021 16:56 by Fitbit Moderator

Hi, 

 

I'm writing today to ask if there are any steps to revert back to the prior OS version that was on my device. Since 1/20 my device has not been regularly capturing HR, HRV. The more concerning of those is the base HR tracker and its impact on "active minutes". where I was averaging 30 to 50 mins per session prior to the 1/20 release, I am now averaging 0 to 13 minutes of active mins per session. My intensity, activities and duration of exercise has not changed. Right now, the device is little more than a watch to me. Any help from others or a fitbit CS monitor would be greatly appreciated.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-17-2021 12:52

‎02-17-2021 12:52

Welcome to the Community Forums @johnat531.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

Best Answer
0 Votes