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Versa 2 won't sync with Samsung A10

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‎02-16-2021 17:58 - last edited on ‎02-17-2021 12:57 by Fitbit Moderator

‎02-16-2021 17:58 - last edited on ‎02-17-2021 12:57 by Fitbit Moderator

My Versa 2 is not compatible with my Android Galaxy phone a 10 e does anyone know if it is compatible with the Galaxy a21

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-16-2021 22:50

‎02-16-2021 22:50

Both should be compatible if they have Android 7.0 or later

 

See the compatible phone list.

 

May be its just a setup issue

Author | ch, passion for improvement.

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‎02-17-2021 12:59

In response to Guy_

‎02-17-2021 12:59

Hi @Missynov79, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Let me share with you that the Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems:

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher 
  • See additional tips for Android phones and tablets.

 

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

 

If you're experiencing syncing difficulties with your Versa 2, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Guy_ Your help is appreciated.

 

Let me know if further assistance is needed and if you have any additional questions.

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