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Versa 2 no longer records sleep stages

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‎11-19-2022 07:59 - last edited on ‎11-21-2022 15:53 by Fitbit Moderator

‎11-19-2022 07:59 - last edited on ‎11-21-2022 15:53 by Fitbit Moderator

For the last 4 nights I am not getting any sleep details.   My versa 2 is fully charged.  I have restarted the versa and uninstall the app and re installed.  Called support and got nonsense response that if you wake at night the system restarts.   If that were the case no one would get any details.   This appears to have started after latest update

 

Moderator Edit: Clarified subject

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‎11-21-2022 13:29 - last edited on ‎11-21-2022 15:52 by Fitbit Moderator

‎11-21-2022 13:29 - last edited on ‎11-21-2022 15:52 by Fitbit Moderator

What is going on fitbit.    I try to contact customer support and and the app goes right back to the contact screen.    Did your latest update screw that up too, or do you have so many complaints about your failed updates that you turned customer service off?

 

Moderator Edit: Word choice

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‎11-21-2022 13:33

In response to Stv1951

‎11-21-2022 13:33

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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