Versa 2 not converting steps to miles correctly.

[Bjkirschn]

Hello,  I am wondering if anyone knows the answer to this question.  My Versa2 is not converting steps to miles correctly.  it says 10,000 steps = 1.7 miles.  I know it is close to 5.  In any case it isn't 1.7.  this is very annoying.  does anyone know how to fix this?

Thanks in advance for your help.

BJ

[JohnnyRow]

It could be your stride length is set too short.  That is used to convert steps to distance (except when using GPS).

See Can I change my stride length in my Fitbit account? 

[Bjkirschn]

The thing is I am not having an issue with steps.  I would have to have changes and shackles on my ankles to walk that few steps.  it would have to be way way off.  I will check though.  thanks

[JohnnyRow]

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@Bjkirschn wrote:

The thing is I am not having an issue with steps.  I would have to have changes and shackles on my ankles to walk that few steps.  it would have to be way way off.  I will check though.  thanks

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You missed my point.  Given you walked 10,000 steps.  Fitbit multiplies each step times your stride length to get distance.  I am not saying you walked fewer steps, but a too short stride length would convert those steps to a shorter mileage distance.

[MaliaL]

my stride is 12 inches and it still has caused my miles to 10,000 plus to be 1. 3/4 miles for steps any other thought....I have a Charger 3

[MaliaL]

I am having the same issue with my Charger 3. 

The call in support and chat support knows nothing...so disappointing about to give up on Fitbit and try another product completely.

[JohnnyRow]

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@MaliaL wrote:

my stride is 12 inches and it still has caused my miles to 10,000 plus to be 1. 3/4 miles for steps any other thought....I have a Charger 3

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That just means your stride is set way too small.  If you figure 10,000 steps times 12 inches per stride, that gives you 10,000 feet, a bit under 2 miles.  If you just set your stride longer, it will translate to more miles.

12 inch step is obviously too small; that would be just putting your heel right next to your toe each step.

See How does my Fitbit device calculate distance traveled? 

and Can I change my stride length in my Fitbit account? 

[MaliaL]

I change it and it still doesn’t convert correctly changed to 27

[JohnnyRow]

I have no idea what you changed to what, or what the 27 is.