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Versa 2 not receiving notifications with Huawei P10 lite

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‎06-02-2020 06:05 - last edited on ‎06-02-2020 18:35 by Fitbit Moderator

‎06-02-2020 06:05 - last edited on ‎06-02-2020 18:35 by Fitbit Moderator

I've had the versa 2 for a week now. It's all working great except I can't get the notifications to come through on the watch. I've turned on all the settings, restarted the phone, unpaired the watch etc. And nothing seems to work?

It usually comes up with a message stating "notification service not running. A phone restart is required to re-enable notifications on your tracker"

I must have restarted my phone a million times but still nothing!

I've looked at the compatible devices and p10 lite isn't listed? The p10 and p20 lite are listed as compatible so thought the p10 lite would be to?

 

Any suggestions would be appreciated. I don't want to send the watch back but if I can't get this to work, I will have to as not worth the money!!

 

Thank you in advance! 

 

Moderator Edit: Clarified subject

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‎06-02-2020 18:15

‎06-02-2020 18:15

Hi @Jammy13, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To resolve this issue, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Let me know if the issue persists and if you have any additional questions.

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