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Versa 2 not recording sleep and heart rate

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‎01-22-2021 18:51 - last edited on ‎01-24-2021 19:50 by Fitbit Moderator

‎01-22-2021 18:51 - last edited on ‎01-24-2021 19:50 by Fitbit Moderator

My Versa 2 isn't recording my sleep or heart rate.  I reset my fitbit and unpaired then repaired it to my Bluetooth.  I did this twice. Still not working.  I also noticed the lights that flash on the back of the watch is no longer on. Any advice on something im not doing fhat i should be. 

 

Thanks- Marisa 

 

Moderator Edit: Clarified subject

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‎01-23-2021 07:40

‎01-23-2021 07:40

If after doing a restart it still doesn't work probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎01-24-2021 19:51

In response to Guy_

‎01-24-2021 19:51

Hi @MarisaRios, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

Looking forward to your reply. Let me know if you have any additional questions.

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