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Charge 4 not syncing with Samsung J3

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‎01-23-2021 17:55 - last edited on ‎01-24-2021 19:48 by Fitbit Moderator

‎01-23-2021 17:55 - last edited on ‎01-24-2021 19:48 by Fitbit Moderator

My charge 4 will not sync with my android J3. Last sync was yesterday at 5:33pm. I've uninstalled & reinstalled the app, restarted phone, and reset bluetooth.  Nothing has worked. 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎01-24-2021 19:47

‎01-24-2021 19:47

Hello @AmandaALH, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung J3 that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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