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Versa 2 not setting up on a Huawei phone

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‎06-24-2021 03:24 - last edited on ‎06-24-2021 17:55 by Fitbit Moderator

‎06-24-2021 03:24 - last edited on ‎06-24-2021 17:55 by Fitbit Moderator

I have a versa 2 for my daughter I already spend more than on hours trying to set up the watch in her huawei phone , download the app, and the watch keep showing install the app, can’t do anything. Install and reinstall the app, the watch only show in different languages install the app, I work from home and spend to much time on this process, should be straight forward , simple and fast . We should get the new watch or the money back. This should not happen . Please send me an answer 

kind Regards 

 

Yazmin 

 

Moderator Edit: Clarified subject

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‎06-24-2021 07:16

‎06-24-2021 07:16

here is the article about compatibility of the devices - click to read. Could it be her operating system or the phone itself?

Stepping in the U.S.A. since September 2013. Android 14

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