Versa 2 stress management score not working

[Hazel139]

Why hasn't my stress management score ever worked? It has never calculated anything & I wear it all the time I sleep between the hrs of 8pm  & 1am like suggested. It seems like its always something with fitbit. 

Moderator edit: subject for clarity

[JohnnyRow]

Are you saying you wear it only from 8 PM to 1 AM?

[LiliyaFitbit]

It’s good to see you in the community, @Hazel139 and @JohnnyRow.

@JohnnyRow Thank you for your support.

@Hazel139 Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts. Stress management score can be affected by several factors and I recommend reviewing this help article for more information: Why don’t I see my stress management score in the Fitbit app? 

If you still don't see your stress management score, please try the following:

1. Delete stress tile: How do I add, remove, or rearrange tiles on my Fitbit app dashboard?
2. Re-install the stress tile. 
3. Wait a night for your stress score to display. 

Hope this helps. 

[Hazel139]

No I wear the watch all the time but fitbit says to wear it between 8 pm & 1 am for like 3 days so it can calculate a score. But I wear it every day & it won't calculate anything it never has

[LiliyaFitbit]

Thank you for your reply, @Hazel139.

I appreciate your efforts and the additional details. Before considering other options, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps.

[katthewolf]

My stress management has never worked either! Readiness I get. Sleep is fine. I’m wearing and stepping as required. I’ve called Help 4 times. Reinstalled. Still not working & it’s frustrating because I know the HR data, EDA data, etc. is in there.