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Versa 2 syncing issue with Samsung 20+

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‎02-12-2021 13:56 - last edited on ‎02-14-2021 16:21 by Fitbit Moderator

‎02-12-2021 13:56 - last edited on ‎02-14-2021 16:21 by Fitbit Moderator

I have done all the troubleshooting I found and nothing works. It finds it but will not connect sometimes then other times cannot find device.

 

Moderator Edit: Clarified subject

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‎02-14-2021 16:21 - last edited on ‎08-18-2025 06:01 by Fitbit Moderator

‎02-14-2021 16:21 - last edited on ‎08-18-2025 06:01 by Fitbit Moderator

Hello @SunsetRunner, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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