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Versa 2 syncing issue

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‎01-03-2021 12:30 - last edited on ‎01-04-2021 14:46 by Fitbit Moderator

‎01-03-2021 12:30 - last edited on ‎01-04-2021 14:46 by Fitbit Moderator

It continued to stop syncing now or doesn't let me add it all together.  I have an android 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-04-2021 12:47

‎01-04-2021 12:47

I would try the sync tips @Gcolon 

 

When you say, "Add it all together", did you tell Fitbit that you do not want to use the tracker by removing it from your account? If so, we still have to fix the sync problem. 

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‎01-04-2021 15:09 - last edited on ‎08-19-2025 09:18 by Fitbit Moderator

In response to Rich_Laue

‎01-04-2021 15:09 - last edited on ‎08-19-2025 09:18 by Fitbit Moderator

Hi @Gcolon, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. For a better understanding of the issue you're experiencing and just as @Rich_Laue asked, can you please confirm if you removed your Versa 2 from your Fitbit account? If this is not the case and you're not able to sync your device instead pairing it, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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