01-03-2021
12:30
- last edited on
01-04-2021
14:46
by
RicardoFitbit
01-03-2021
12:30
- last edited on
01-04-2021
14:46
by
RicardoFitbit
It continued to stop syncing now or doesn't let me add it all together. I have an android
Moderator Edit: Clarified subject
01-04-2021 12:47
01-04-2021 15:09
01-04-2021 15:09
Hi @Gcolon, welcome to the Community Forums.
Thanks for bringing this to our attention and for the details that were shared in your post. For a better understanding of the issue you're experiencing and just as @Rich_Laue asked, can you please confirm if you removed your Versa 2 from your Fitbit account? If this is not the case and you're not able to sync your device instead pairing it, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if further assistance is needed and if you have any additional questions.