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Versa 2 will not sync with Samsung Galaxy S10e

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‎07-25-2020 13:41 - last edited on ‎07-27-2020 15:03 by

‎07-25-2020 13:41 - last edited on ‎07-27-2020 15:03 by

I just bought a versa 2 and it will not sync to my galaxy a 10 e, I have tried everything it says to do multiple times. I come on here to find there is a bunch of syncing issues. Should I just return the versa???

 

 

Moderator edit: subject for clarity

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‎07-27-2020 15:02

‎07-27-2020 15:02

Welcome to the Fitbit Community, @Jdubin25.

 

I am sorry to hear your new Versa 2 is not syncing with your Samsung Galaxy phone. Thanks for trying to resolve this, I understand your concern and I am here to help. I would like to confirm if you've tried our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? 

 

Regarding your concern, Fitbit has a 45-day return policy, so anything purchased directly from Fitbit can be returned for a refund for any reason within 45 days of shipment. If you've purchased from a retailer, you can return your product directly to the retailer, following their return process. This is generally printed on your receipt, though you can also find it on the retailer's website. You can read our full return policy on our website here.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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