Versa 2 won't sync and loses time

[LouiseMD]

Versa 2 , not syncing for the last two days . When I say I've tried everything I mean everything . Uninstalled app , reinstalled . Turned watch on and off,  disconnected bluetooth and wifi and reconnected . Removed devise from app and reinstalled . I just want to put it in the bin now.  Only 14 months old and now the time is wrong 

Moderator Edit: Clarified subject

[Jmc1135]

Same here. Versa lite. Less than a year old.

[LouiseMD]

Very frustrating.

[Rich_Laue]

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync

[LouiseMD]

I have tried all of this but thank you

[SteveH · Accepted solution]

Have you recently upgraded the app to version 3.37? If so, there is a known bug causing connection issues for some of us. Keep an eye on the following thread where Fitbit are posting updates:

https://community.fitbit.com/t5/Android-App/Fitbit-will-not-sync-after-Android-app-update-version-3-...

[LouiseMD]

That's exactly the version I have now.  Good to know , I thought I may have enabled something on my phone that was causing bluetooth to drop the sync . You're a star 

[Rich_Laue]

Sorry @LouiseMD but it is something on your phone that is causing a failure to sync and Fitbit doesn't know why.