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Versa 2 won't sync to my Android phone

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‎01-27-2021 08:55 - last edited on ‎01-28-2021 03:37 by Fitbit Moderator

‎01-27-2021 08:55 - last edited on ‎01-28-2021 03:37 by Fitbit Moderator

Versa 2 stopped synking on Jan 17 

You sent me a new one and that won't work either...

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 03:38

‎01-28-2021 03:38

Hi there @ASTAC, welcome to the Community Forums.

 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your report and patience. Please stay tuned to this thread for updates. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-28-2021 03:38

‎01-28-2021 03:38

Hi there @ASTAC, welcome to the Community Forums.

 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your report and patience. Please stay tuned to this thread for updates. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-29-2021 14:56

In response to MarreFitbit

‎01-29-2021 14:56

thanks
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