Versa 3 won't sync with Moto e5 play

[Jay-T]

Won't sync with my versa 3 after last update..

Moderator Edit: Clarified subject

[Guy_]

First lets check your current status

What is your watch firmware version?

On the watch

Swipe left

Settings

Scroll to

About  Versa 3

System info

Version near the top

What is your Fitbit app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

Already if your Fitbit App version isn't 3.37.1 please go to the Play Store look for Fitbit and update the Fitbit app

[Rich_Laue]

Hi @Jay-T. I've moved your android question to the Android board. 

[RicardoFitbit · Accepted solution]

Hi @Jay-T, welcome to the Community Forums. 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this syncing issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.