Charge 4 syncing issue

[Bethn47]

I have tried all your suggestions and nothing is working. Very disappointed with this product. Costing me money at this point. I pair it with UHC MOTION. stopped working 5 days ago and app is now showing calorie count, not steps. Wish I had never spent my money on this product. Cheaper one worked better.

Moderator Edit: Clarified subject

[Rich_Laue]

Sorry @Bethn47 but I'm not sure what suggestions have been tried, or if the tracker is still connected to your Fitbit account. 

Have you checked these tips. 

[RicardoFitbit · Accepted solution]

Hello @Bethn47, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.