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Versa Fitbit issue

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‎06-04-2019 09:06

‎06-04-2019 09:06

My fitbit screen is just showing zeros on screen, yet my Fitbit app on my phone is still tracking steps. I've restarted my Fitbit  but still not showing anything on steps, heartrate, distance etc. Any suggestions

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‎06-04-2019 09:18

‎06-04-2019 09:18

When you say just zeros on screen, do you mean on the clock face, or also if you scroll down into the 'Today' section?

If you have data in 'Today', it is probably an issue with your selected clockface.  Try switching to a Fitbit clock face.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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2 REPLIES 2

‎06-04-2019 09:18

‎06-04-2019 09:18

When you say just zeros on screen, do you mean on the clock face, or also if you scroll down into the 'Today' section?

If you have data in 'Today', it is probably an issue with your selected clockface.  Try switching to a Fitbit clock face.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-04-2019 10:19

In response to JohnnyRow

‎06-04-2019 10:19

Thanks so much, changing clock face was all it took!!! 

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