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Versa Frozen

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‎02-10-2020 09:41

‎02-10-2020 09:41

Whilst updating my Versa firmware I accidentally closed the app on my phone. Ever since, my Versa has been stuck in the 'fitbit logo' screen. Plus my phone can no longer connect with it. Kinda stuck 🤦🏻‍:male_sign:

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‎02-11-2020 00:49

‎02-11-2020 00:49

According to Fitbit's troubleshooting guide ( https://help.fitbit.com/articles/en_US/Help_article/2047/ ) a restart of your fitbit is worth trying: Help article: How do I restart my tracker?

 

I'd also restart your phone too. Hopefully they'll then start talking to each other again and you'll be prompted to start the update again.

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