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Versa Lite not pairing with Zenfone 2

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‎04-14-2019 05:40 - last edited on ‎04-15-2019 07:12 by Fitbit Moderator

‎04-14-2019 05:40 - last edited on ‎04-15-2019 07:12 by Fitbit Moderator

I recently got new Fitbit Versa Lite, but unable to start as it says Download Fitbit app...In Fitbit app, it shows Found but only connecting....nothing move ahead.

I'm using Asus Zenfone 2.

 

 

Moderator edit: Clarified subject

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‎04-15-2019 07:12

‎04-15-2019 07:12

Welcome to the Forums @Kunal_Cool.

 

Thanks for sharing those details on the matter and taking the time to post in here.

 

This seems like it could be happening because the Asus Zenfone 2 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the set up.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to set up with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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