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Versa Lite not stopped syncing again

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‎09-17-2021 10:56 - last edited on ‎09-18-2021 08:15 by Fitbit Moderator

‎09-17-2021 10:56 - last edited on ‎09-18-2021 08:15 by Fitbit Moderator

This is my 3rd versa lite and it seems that after a while when there is an app update it struggles to sync even after all the suggested ways to try and fix it. Hoping I don't have to replace it again because I really do love it when it works and I'm still under the extended warranty I purchased. But for some reason this always happens when I'm about to head out of town. Here I am 2 weeks from a trip with a fitbit that can't keep time and doesn't sync with my phone. Hoping to avoid a factory reset because that always ends up killing my versa lite and making it unusable.

 

Moderator Edit: Clarified subject

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‎09-18-2021 08:19

‎09-18-2021 08:19

@Audspence Welcome back to the Fitbit Community. Thanks for the detailed information shared. 

 

I appreciate the troubleshooting performed prior to posting. I see where you're coming from. 

 

I see that you have an existing email case with us, please continue the communication through email to avoid any confusion. 

 

See you around. 

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