Versa Lite still not syncing to the Fitbit app

[Fireopal_]

I noticed today that the syncing/notification thread has been closed because it was "resolved" by the latest patch. I still have a garbage Fitbit because it was *not* resolved and I still cannot sync with it to set it back up after I factory reset it in an attempt to fix it.

And before you send me off to try all tge troubleshooting techniques to try to "fix" my issues, know that I have already tried them, *and* I worked with Fitbit tech support who told me that I should be able to set it up after the "fix." 

I seem to recall seeing quite a few people on the closed thread mention that the fix didn't work for them, and I can't believe this issue is closed with so many people still not able to use their Fitbits.

Moderator Edit: Clarified subject

[Kmitchell973]

Mine looked like it was trying to work yesterday with.a few messages  but no messages are coming through today.   

I am shopping for a Galaxy watch now but I hate to have to buy one because I just spent $300 on the Fitbit Sense in January. 

I am so disappointed!

[SilviaFitbit]

@Fireopal_ and @Kmitchell973 Hi there. Thank you for the detailed information shared. 

I appreciate the troubleshooting performed. I see where your disappointment is coming from. If you're still experiencing difficulties even after confirming that the latest app version is installed and this syncing procedure has been done. If you have a case with our team, get back with them, they'll be happy to help. 

Otherwise, create a new case with our Support team by visiting this page. Be sure that we do our best to assist you. 

Hope this helps. 

[Rose65]

Same thing here it wasn't working back in May.  I upgraded my phone to an Android 11. It worked for a month, yesterday it started all the same issues. It doesn't sync or it partially syncs, forget having it send calls and texts from my phone! I went through all of the troubleshooting steps again.  Today I start searching for a new type of smart watch. I am tired of dealing with this stupid app! Fitbit you are losing my business, not that you care or you would fix this app that people have complained about for months. A 3.6 rating on the PlayStore reviews must be good enough for Fitbit🤨

[SilviaFitbit]

@Rose65 Hi there. Thank you for sharing your experience with Fitbit. 

Your feedback is appreciated, we're always striving to improve our services offered. I see where your frustration is coming from. 

I appreciate the troubleshooting performed prior to posting. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

Hope this helps.