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Versa Lite syncing difficulties with Samsung Note 8

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‎07-16-2020 13:57 - last edited on ‎07-17-2020 21:06 by Fitbit Moderator

‎07-16-2020 13:57 - last edited on ‎07-17-2020 21:06 by Fitbit Moderator

In the last two days my Versa Lite stopped syncing.  I contacted support twice and on the second on line chat they said that my Samsung Note 8 is not supported.? It has worked without interruption for the last seven months.  I tried to sync with a S 8 with shows to be supported and it still will not work.  On both of the phones the Bluetooth does not even pickup the watch.  Any comments?

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎07-17-2020 18:28

‎07-17-2020 18:28

See android help?

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‎07-17-2020 21:04

‎07-17-2020 21:04

Hello @SlaughtJ, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

@Rich_Laue Thanks for your post and help. 

 

I'll be here if further assistance is needed.

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