Versa Lite won't sync

[dohnlee]

The fitbit won't sync for like 3 days after each time I recharge. "After each recharge" is the pattern that I found, but might not be 100% accurate. Based on google, this seems to be a very common problem. I have spent many, many hours to get this problem fixed, done almost everything that I could do including their suggestions except for the factory reset, but of no use.

Good thing is that it eventually manages to sync and update everything that happened during that 3-4 days without sync. But overall it is so frustrating to see "no sync" or "no device found" almost all the time, which makes me regret purchasing this product. What makes it so difficult to sync, which is the most basic feature? Is it the fitbit (versa lite), the app, or the phone (galaxy J5)?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @dohnlee. Welcome to the Community.

Thanks for sharing detailed information about your Versa Lite's behavior, as well for troubleshooting it prior posting. I know how you're feeling about your watch not staying connected and I'm sorry that you're having that experience. Currently your Samsung Galaxy J5 isn't part of the compatible devices list and this might be the reason why the syncing isn't working flawlessly. Our team continues working hard to add more devices to the list and while there isn't a guarantee that it'll always work on your phone's model, we can still work on this together. Since your post didn't mention, please give a try to the following:

1. Remove the Versa Lite and any other device from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
4. Go back one screen, tap on force stop and reboot your phone.
5. Open the Fitbit app and set up your watch as a new device.

If the issue persists my best suggestion is to try with a supported device so we can determine if the compatibility of your phone is the main factor of this situation.

I'll be around, keep me posted.

[dohnlee]

Thank you for the reply. Your suggestion actually worked for a moment, but it lasted only for a couple of hours and now back to no sync as before.

I never expected that my phone is not compatible with fitbit. If the phone was indeed the problem, I guess there is nothing I can do. Maybe I should just return the fitbit if I can.

[cmcclare]

The Versa Lite does not appear to have Bluetooth connection.  It worked for a while and now does not.  Other Bluetooth devices work with my phone.

I am getting "Data not cleared. Sync and try again" after I tried to reboot the Versa Lite.  Without Bluetooth connecting how am I supposed to resync?

[cmcclare]

I've done that and it did not change anything.

My phone is a MotoG Play. 

We tried syncing with other devices with the same lack of results.

[cmcclare]

I can't set up as a new device because the app is locked on the dashboard screen.

[cmcclare]

My original problem started when the device got the 

We got it working.  We started from scratch to set the versa Lite up on an iPhone8 that was certified (just to increase the confidence level.  The setup was successful and the device performed as it was supposed to.  After a couple of hours trial, I opened the Fitbit app on my phone and got synced immediately.

I then found the Versa Lite was communicating via Wi-Fi, not Bluetooth.  The original problem originated with my inability to sync because the pairing had been lost.  On one attempt I got a message telling me to make sure the device was in pairing mode,  I went to the Bluetooth Settings on the watch and set the "Pair your phone if your Music Controls are not working" and set it to "Pair" and it paired successfully.  I had been misled due to the Music reference and may have unpaired it accidentally when exploring my new device.  This can be a misleading instruction because it is necessary to pair it whether or not you want to control music.