Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Forums @Shannan!
There are several reasons why this could be happening. For reference, you can read more about how are floors tracked in here.
Considering what the article says, we could think of some reasons why this is happening:
Let me know if you have any further questions
Best Answer