Versa and Versa 2 will not accept WIFI password in app

[bigggurlz]

Suddenly my fitbits Versa and Versa 2 will not complete setup. This because the apps will not accept my wifi password, so I found my kids Fitbit Blaze and we reinstalled and setup and of course no issues. I have wasted 3 days trying to load music onto my new Versa 2 and I couldn't get the WIFI to work, so I went back to my Versa that I have loaded music on and stopped using because it was logging 3 my steps. I went to set it up and it  will not setup because suddenly my wifi password is not being accepted. I am returning the Versa 2 and I guess I have to move on from this brand...soooo many issues soo much time wasted. Sad....

[RicardoFitbit · Accepted solution]

Hi @bigggurlz, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your Versa 2 is appreciated. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Laugraf25]

Hi! I’m having the same issues. Should I be calling to get help?