Versa displaying incorrect time

[bongob]

It is likened to a relay race ..I went to bed with proper time displayed and then charged it only to find a relay that I cannot stop..or press all buttons to get to a strange place if factory reset..so..now I'm at a standoff..an impasse ..its not responding ..it think I need to set it all up again..grrrrr

Moderator edit: Subject for clarity and format 

[RicardoFitbit]

Hello @bongob, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, thanks for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this situation? Also, is your device syncing? If that's the case, which Android mobile device you're currently using? As it turns out, your Versa uses your mobile device information to display the time, therefore, by simply syncing your Fitbit the correct time should be displayed. 

In the meantime I receive your answers, if you haven't already done so I recommend you to check our help article: How do I change the time on my Fitbit device? and let me know how it goes. Also, please restart your device to refresh its performance. 

Keep me posted and let me know if you have any additional questions.

[bongob]

Its worse

Sent from Mail for Windows 10

[RicardoFitbit]

Thanks for your prompt reply @bongob.

To better assist you with this, can you please expand on this? Please provide as many details of the issues you're currently experiencing with your Versa so we can move forward. 

Looking forward to your reply.