Versa is not recognising my exercise

[Amberrose94]

Hi is anyone else experiencing my issue. I have a fitbit versa. Over the last week the fitbit and my app is not detecting that i am doing any form of exercise ie. Walk, riding a bike, eliptical. I have tried resetting the phone and resetting the fitbit. I have also been in touch with fitbit who told me to play about with the settings but still the fitbit and app is not syncing my activity but is showing how long i have been active for in active minutes. I got a brand new fitbit versa replacement today and still have the same issue. The auto recognition setting is on. My app version is version 3.0 so is it possible it could be because fitbit are rolling out the new software? I'm at the end of my tether.

[RicardoFitbit]

Hello @Amberrose94 welcome to the Community Forums, thanks for your post!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting with our Customer Support team, I understand how frustrating this matter can be for you even more when you received a replacement device. Let me share with you that our Support team informed me that assistance is already being provided to you by them, therefore, I recommend you to get in touch with them for more information and details or if you have any additional questions about the information that they provided. I suggest you to keep an eye to your email for any updates from their end.

I'll be around if you need anything else. 

[Amberrose94]

I'd appreciate if the customer service team would reply to my emails! 

Thank you 

[RicardoFitbit]

Hello @Amberrose94 thanks for your reply. My apologies for the delay in responding your post.

Our Customer Support team informed me that information was provided to the email address associated with your Fitbit account. I recommend you to constantly check your email for any update from them. Don't hesitate to contact me back if you have any additional questions.

See you around.