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Versa not Syncing or updating

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‎01-28-2019 03:50 - last edited on ‎01-29-2019 06:35 by Fitbit Moderator

‎01-28-2019 03:50 - last edited on ‎01-29-2019 06:35 by Fitbit Moderator

Hello everyone I need your help.

I just got a fitbit versa specil edition.

My phone is samsung s8. The phone is up to date and yes the bluetooth is turned on. 

I have tried rebooting resetting the app phone and fitbit. I unpared teh versa several times

It will connect to the wifi and turn on no problem the watch but it will not update the tracker software.

And it will only show the white logo on the watch and sometimes if it doesnt sync it will show download the fitbit app with the blue fitbit sympbol.

Can anyone help me out ??????

This is driving me crazy

 

 

Moderator edit: Clarified subject

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‎01-29-2019 06:42

‎01-29-2019 06:42

Welcome to the Forums @Candacelynn26.

 

Thanks for bringing this up. 

 

In this case I'd recommend that you try to follow the steps listed in this help article. It should help you get your Versa to update correctly.

 

Look forward to your reply.

Lanuza | Community Moderator

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