Versa not connecting to Bitmoji

[Roxie.hearttt]

Had to replace my Versa. Had Bitmoji connected from Snapchat. New versa not connecting to Bitmoji... Download clock face shows Snapchat connected. The website to allow permission for fitbit to access Snapchat. Does not load. Tried direct linj. Websirmte will not go to Snapchat to login allowing permissions

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Roxie.hearttt. It's great to see a new face around!

Thanks for taking the time to troubleshoot your Fitbit Versa. You did a good job and let me help you to get it connected with Bitmoji. Before anything else, may I know if you're getting an error message during the process? Please make sure you using a strong WiFi connection and give a try to the following steps:

1. Go to fitbit.com dashboard and log in to your account.
2. Click on the gear in the upper right corner, and click on "Settings" from the drop-down menu.
3. Select "Applications" on the left side.
4. Under Snapchat, click on "Revoke Access".

Once that is done, please try the process to download the Bitmoji clock face one more time:

1. Connect your Snapchat and Bitmoji accounts. For instructions, check this link.
2. After the accounts are connected, go to your phone's settings.
3. Tap on Apps > Fitbit > and allow app settings and unknown apps.
4. Then open the Fitbit app, tap the profile's icon and then your Versa's icon.
5. Tap Clock Faces > All Clocks.
6. Tap the magnifying glass icon and search for Bitmoji.
7. In the results, tap the Bitmoji clock face result > Select > Install.
8. After the clock face installs, tap Settings.
9. In the Snapchat Connection section, tap Connect.
10. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit.

Let me know how it goes.