Versa not receiving Ring doorbell app notifications

[Mspillers]

All my other apps are sending my watch notifications except my Ring doorbell app.  I have it checked in the list of app notifications but it still won't go to my versa watch.  I think the Ring app updated last week and now for some reason I'm not getting notifications on my watch even though I'm still getting them on my phone and they are selected in the Fitbit app list. 

Moderator edit: Updated subject for clarity 

[SND2019]

Fitbit, what is the update on this? Still not receiving the ring doorbell notifications on my versa 2?

[TLC_21]

I was wondering the same thing and just about to post. 🙂 I'm still not getting Ring notifications. I hope they fix this asap!!! 

[SunsetRunner]

Are you investigating this issue and working on a fix yet? I just bought the Versa 2 and I'm very disappointed that Ring notifications don't work on it. These are critical notifications. I have tried ALL the troubleshooting and nothing works, still don't receive them on Fitbit eventhough my phone receives them. I didn't have this issue with my Samsung gear fit2. If you are not working on a fix I will need to return my Fitbit and go back to Samsung watch. Please provide an update ASAP.

Ring 3.18.4

Fitbit 3.7

Sprint

Samsung Galaxy S9+

REV 1.1

[jrosy1]

Still waiting on the fix as well

[Sunkstingray]

Same issue for me, tried clearing app memory, reinstalling, still not getting Ring notifications.

I am using:

Google Pixel 3 XL

Android 10

Ring App 3.18.4

Fitbit App 3.7

Versa Lite firmware 38.69.9.15

Please help us Fitbit!

[stretter]

I contacted ring and they told me it wasnt on their end. Not sure I believe that. But what they said

[SunsetRunner]

It wouldn't be an issue with Ring since the notifications are working properly on our phones. The issue is fitbit is not displaying the notifications on their device eventhough we have enabled the notifications for Ring in the Fitbit app. 

[stretter]

ring  3.7

Android 9

Samsung 9 plus

Fit bit ionic

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Thank you all for your reports of this issue. I have forwarded your inquiries to our Product Team who will be further evaluating these reports. Thanks for the information provided. 

I'll be around if you have any additional question. 

[jrosy1]

I find it odd that messages from Ring community notify me on my Versa, but after one of the last updates to the versa app, alerts from the ring cameras no longer notify me on the watch. Hopefully, the Versa devs can fix this 

[Kag0218]

Do we have any update fit bit on when this will be fixed?

[stretter]

I sure wish we would get a fix 

[Five4Nana]

I'm having the same problem. Will receive to community notifications but not the doorbell or motion. 

[AtomicHotrod]

I'm having the same issue on this. Worked fine prior to the big update. This is killing me, I really don't like having my phone vibration back on just cause one app can't talk to fitbit.

[Jaz51]

If problem is not fixed soon, fitbit will lose custmers.

[AIS73]

Same issue here, everything but Ring works... 

Fitbit 3.8

Ring 3.19.0

Android 9

Samsung S10 5G

[capmi]

Was having issue with both Arlo Security Camera and Ring doorbell notifications not sending to watch, although they appear on the phone. After Fitbit update three days ago Arlo notifications are now working but not Ring.

Fitbit version 3.8

Ring version 3.19.0

Motorola G6

Android 9

[SilviaFitbit]

Hey everyone. 

Sorry for the delayed reply. I appreciate the information you've shared, I've escalated this to my team and they are already looking into it, as son as I have more information about it, I'll make sure to post it here. 

I'll be around if you need further assistance. 

[SunsetRunner]

Notifications work on my wife's Charge 3 but I get nothing on my Versa. I hope it gets rectified soon, this thread is nearly a month old.

[Jamie1972]

Same problem here. I have had my versa since 1st release, and this is the first time I've had problems not receiving notifications. It's only the Ring App that is not coming through. Versa team, when will you have this fixed?!