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Versa not receiving notifications

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‎02-17-2020 04:12

‎02-17-2020 04:12

Ever since the Fitbit app and Versa update I am not receiving message or email notifications. Very frustrating. I have rebooted both devices.  I hate the new app. Not user friendly at all

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‎02-18-2020 17:00 - edited ‎02-18-2020 17:02

‎02-18-2020 17:00 - edited ‎02-18-2020 17:02

Hi @Julann223, it's nice to see you again participating here in the Community Forums!

 

I appreciate the details that were shared in your post and for troubleshooting your device prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if you have any additional questions.

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‎02-21-2020 00:39

‎02-21-2020 00:39

No i haven't. Wish I hadn't installed the update

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