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Versa not responding after factory reset due to BLUETOOTH SYNC problem

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‎01-20-2019 11:14

‎01-20-2019 11:14

My Versa would not SYNC with my phone Fitbit app due to Bluetooth issues (My Android phone's Bluetooth just works fine) Restarting the Watch and Phone many times along with restarting Bluetooth didn't help me, so I did a Factory Reset and now my watch is just showing the Fitbit logo and telling me to install the app. I have uninstalled and reinstalled the app on my phone and it brings up my usual account but the watch is still showing Fitbit logo. When I go to add a 'new device' to the app it cannot find my watch, due to this Sync problem (Bluetooth). I'm losing faith in this watch now and I am not happy at all, I've had it bought just a few weeks before, and it's been fine up until a few days ago. The message service seems closed now and now I have no watch and a useless app. Please help me ASAP! P.S. I have read all the community answers and the troubleshooting remedies nothing works as of now. 

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7 REPLIES 7

‎01-20-2019 12:08

‎01-20-2019 12:08

The exact thing happening to me.  Nothing I follow to do has worked. I'm very frustrated.  No solution yet.

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‎01-20-2019 12:52

‎01-20-2019 12:52

This happened to me  and I cant fix it .

Janet silander-hooochiema# gmail

Com

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‎01-20-2019 17:29

‎01-20-2019 17:29

Same thing is happening to me!

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‎01-20-2019 21:33

In response to Sallamb

‎01-20-2019 21:33

Me too! I switched to my casio since in lost without my watch.

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0 Votes

‎01-21-2019 08:57

In response to Sallamb

‎01-21-2019 08:57

Hello Janet (hooochiema) here. I FIGURED IT OUT AFTER TWO DAYS. HERE IT
IS... GO ON GOOGLE AND TYPE IN SETUP VERSA.SEARCH. IF YOU ALREADY HAVE
ACCOUNT FROM BEFORE TYPE IN YOUR OLD LOG IN. YOU MUST HAVE WATCH IN
CHARGER AND PLUGED IN AND VERY CLOSE RANGE TO PHONE. MAKE SURE YOUR
SETTINGS ON PHONE HAVE WIFI AND BLUE TOOTH ON. FOLLOW DIRECTIONS.IT WORKS.
JAN
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‎01-21-2019 09:52

In response to Silander

‎01-21-2019 09:52

Hey guys.

 

I unpaired the Versa from my Android device and again started the process of syncing after the Factory Reset and it worked for me. Now I have the Fitbit syncing with Versa. Try out unpairing the Versa from your Bluetooth Settings in Android monile.

 

Best Regards

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‎01-21-2019 10:05

In response to Omkar4720

‎01-21-2019 10:05

Thanks for answering but I finally paired my versa by setup Fitbit. I
started all over again. Thanks Jan
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