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App not letting me log in

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‎01-20-2019 16:56 - last edited on ‎01-21-2019 08:01 by Fitbit Moderator

‎01-20-2019 16:56 - last edited on ‎01-21-2019 08:01 by Fitbit Moderator

I can't seem to log in to the app. I was logged in previously and the app must have logged me out. When I tried to get back in, it keeps telling me that my email and/or password is incorrect, which they're not. Anyone else having app issues logging in  

 

 

Moderator edit: Clarified subject

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‎01-21-2019 08:10

‎01-21-2019 08:10

Welcome to the Forums @Bcm0309.

 

Let me help you figure out what is going on with your app.

 

The first thing I'd like to ask how you managed to log into the Community. Did you create a new account? In the meantime, I'd recommend that you try to log in through the website and then through the app once again.

 

Look forward to your reply. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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