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Versa not syncing after update

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‎03-10-2020 12:00 - last edited on ‎03-11-2020 15:53 by Fitbit Moderator

‎03-10-2020 12:00 - last edited on ‎03-11-2020 15:53 by Fitbit Moderator

My Samsung S9 did a system update a few days ago,  and my fitbit Versa has only synced twice since then. It now cannot even find my Versa at all,  making the Versa unusable. Help!

 

Moderator edit: Subject for clarity 

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6 REPLIES 6

‎03-11-2020 15:52

‎03-11-2020 15:52

Hi @RcBl, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎03-14-2020 07:18

In response to RicardoFitbit

‎03-14-2020 07:18

I tried every possible step multiple times. Was on phone w Fitbit for 1 1/2 hours. Their final answer is that it is just out of warranty, it can't be fixed, and they'll give me a discount on a new device. I am very dissatisfied!!! Will look for other kinds of exercise trackers from now on.

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‎03-14-2020 08:27

In response to RcBl

‎03-14-2020 08:27

I have Versa 2 and that too has defects. Equally frustrating if not more is the customer service; they are totally incompetent. 

 

Fitbit should recall the VERSA line. It's a complete failure. 

 

 

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‎03-14-2020 10:32

In response to RcBl

‎03-14-2020 10:32

Ugh! How frustrating.

How old is yours? I received mine at Christmas and hope it's not considered old.. I'm not the best at tech stuff, but feel I followed all the steps. 

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‎03-14-2020 13:12

In response to DawnRR

‎03-14-2020 13:12

I bought mine in November. It's only few months old.

I've has Fitbit Charge and Blaze before the Versa 2. Fitbit Charge and Blaze were very stable. 

Fitbit Versa is not stable. If you'll in this forum you can see that many have issues with Versa 2.

 

 

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‎03-15-2020 05:07

In response to RicardoFitbit

‎03-15-2020 05:07

My versa won't sync either, since last Tuesday, I've tried everything including reinstalling and following all the suggestions on this forum, plus talking to the helpline, to no avail albeit helpful - I'm out of warranty, I (think). I too am beginning to think that one of the other watches might be my solution. But after paying so much for the versa I guess ill have to keep it a while, hoping they fix the update, assuming that is what the fault is!!!! I've tried all your suggestions above - gutted, to say the least. Now No workweek hustle or Weekend Warrior Guess ill have to go it alone for a while 😞 

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