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Versa not syncing and incorrect time

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‎09-17-2019 11:15 - last edited on ‎09-18-2019 13:15 by Fitbit Moderator

‎09-17-2019 11:15 - last edited on ‎09-18-2019 13:15 by Fitbit Moderator

Hi,

My new versa has the wrong time, how do I correct the time on the watch please? Also it doesn't show sleep pattern, not syncing. Phone is a samsung s8

Thank you

 

Moderator edit: Subject for clarity 

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‎09-18-2019 13:16

‎09-18-2019 13:16

Hi @Suethemadhutter, it's nice to see you again participating here in the Community Forums!

 

I appreciate the information and details that were shared in your post, sorry for the difficulties experienced with your Versa. To better assist you with this, can you please let me know when was the first time you experienced syncing difficulties? I'd like to let you know that your Fitbit device use your mobile device information to display the time, therefore, the time is incorrect because you haven't recently synced. 

 

That said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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