help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing everytime with Moto G6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2019 18:44

‎03-24-2019 18:44

Over the last 7 weeks, the app shows I missed complete days 8 different times. However, my Versa would show 14 out of 14 hours active. Usually the app shows 13 of 14, but I have also had one day where the app showed only 9 hours and another day it showed 11 hours. All of that is incorrect, because I hit my hourly goals. 

Best Answer
0 Votes
1 REPLY 1

‎03-25-2019 09:40 - edited ‎03-25-2019 09:41

‎03-25-2019 09:40 - edited ‎03-25-2019 09:41

Hello @SunsetRunner.

 

Thanks for bringing this up and sharing details on your experience with the hourly step goal.

 

In this case I'd like to ask if that is the only information that doesn't seem to sync correctly or if there is any other data that is incomplete or doesn't match the one on your Versa.

 

In the meantime I'd like to recommend that you try to log out of your account and then log back in. That should help in getting it all to load correctly from the servers so that it displays accurate info.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes