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Versa not syncing with Pixel XL

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‎07-20-2019 11:12 - last edited on ‎07-21-2019 13:27 by Fitbit Moderator

‎07-20-2019 11:12 - last edited on ‎07-21-2019 13:27 by Fitbit Moderator

Hi,

Please help me on how to connect Fitbit versa with pixel XL , I tried all possible ways - restarting app and watch , disabling optimization for Fitbit app ..but in vain the device just won't sync

Fit bit app version 2.95

Pixel XL Android  version 9

 

Moderator edit: updated subject for clarity

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‎07-21-2019 13:27

‎07-21-2019 13:27

Hi @Sravya, welcome to the Community. I'm glad to see you around.

 

Thanks for letting me know about your Versa, as well for the steps that you've tried to get it connected. Nice way to go! I've verified that your Pixel XL is a fully supported device, and I've been informed by our Support Team that you've already a case open. They'll continue working with you via email, so keep an eye on your inbox.

 

See you around.

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