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Versa not syncing with Samsung Galaxy S7

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‎10-15-2019 06:50 - last edited on ‎10-16-2019 16:07 by Fitbit Moderator

‎10-15-2019 06:50 - last edited on ‎10-16-2019 16:07 by Fitbit Moderator

My fitbit versa light worked ok over the weekend and now since yesterday it won't sync with my android s7 phone. I have done all the trouble shooting steps and it still won't work.

 

Moderator edit: Subject for clarity 

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‎10-16-2019 15:51 - last edited on ‎09-18-2025 10:47 by Fitbit Moderator

‎10-16-2019 15:51 - last edited on ‎09-18-2025 10:47 by Fitbit Moderator

Hi @Tupy07, welcome to Community Forums! 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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