Versa not updating with Samsung phone

[BrooklynTechie]

I have the same problem. I have been trying off and on for months to set up my watch with no success. My model is Samsung-SM-G930V. I went through the same steps and so far no success. It will say that my my Fitbit Versa is updating and will stay in that mode for hours, then it will prompt me to restart. Any help would be appreciated.

[Cozmik]

http://bit.ly/2kUV03D

Sorry that you are having problems Pairing. I have no idea what to do with a Samsung phone but you have the Best Fitbit (Versa) so hopefully you’ll get sorted soon. Above is a link that may help. Good luck

[Cozmik]

Hi there, you probably already know the answer but. It’s so your Fitbit can obtain updates while charging at home or wherever you have a WiFi signal connection. 

[LizzyFitbit]

Hi @BrooklynTechie, welcome to our Community. @Cozmik, it's nice to see you around! I truly appreciate you for stopping by to help our new friend.

I apologized for my delayed response. Thanks for thanks for sharing detailed information about your Versa's behavior, as well for the troubleshooting steps that you've tried.

@BrooklynTechie, I've moved your post to this new thread to keep our forums organized, and so you can receive more related responses about this situation. Your Samsung Galaxy S7 is a supported device, and because your Versa isn't able to complete the update process, please confirm the following:

1. Was your Versa fully charged prior starting the firmware update?

2. Did you see a green check mark on your device after connecting to your home WiFi?

3. Was your Versa plugged in during the update process and next to the router?

4. Did you see an error message on the Fitbit app or device? If so, please share a picture of that message.

5. Does the same happen when trying to update via Bluetooth?

I'll be around, so keep me posted. 

[PurpleElephant]

I am HAVING the same problem too. It stopped updating on Tuesday. I received my Versa lite on SUNDAY.  I was near my router, the Versa was fully charged, and my Wi-Fi is working fine. But I keep getting an error message, unable to sync.

[PurpleElephant]

I have an SM-G920V ans and I am experiencing the same issues: Versa lite WILL not sync on MY phone. It stopped updating on Tuesday May 14th at 2:00.

[LizzyFitbit]

Hi @PurpleElephant, it's nice to see a new member around.

Thanks for letting me know about your Versa Lite, and appreciate you for providing this helpful information. Your Samsung Galaxy S6 is a supported device, and just to confirm, is your device also not updating the firmware?

If your device has only syncing issues, and if you've not done so, I'd suggest to try the following steps:

1. Remove your device from the Bluetooth settings in your phone.

2. Make sure to turn off other Bluetooth connections when not in use.

3. Go to your phone’s settings and tap on Apps > Fitbit > Storage > Clear Cache.

4. Then go back to the previous screen and tap on the option “Force stop”.

5. Reboot your phone and restart your Versa Lite.

6. Open the Fitbit app and try syncing your device one more time.

Let me know how it goes. 

[BrooklynTechie]

• To answer your questions, my Fitbit was fully charged and plugged in during the process. No it was not next to the modem/router and no I didn’t see a green check. I had given up but will try again with these suggestions.

[PurpleElephant]

I restarted my phone, it IS now syncing again. Thank you!

[LizzyFitbit]

Hi @BrooklynTechie and @PurpleElephant. I'm glad to see you here!

@BrooklynTechie, thanks for getting back and sharing the requested information. Please try the steps posted above, and once your device has synced, try the following:

1. Tap the Account icon and then on your Versa icon.

2. Tap on WiFi settings and connect to your home WiFi.

3. Once your home's WiFi says "Connected", please go back one screen and tap on the banner "Update Available"

4. The process will continue through WiFi, so make sure to keep your device plugged in and next to both, your router and phone.

@PurpleElephant, I'm glad to hear that your Versa is now syncing with your phone and thanks for your efforts in trying our suggested steps. Hope you can crush your steps!

Keep me posted.