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Versa not vibrating for text notifications

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‎10-10-2019 21:29 - last edited on ‎10-11-2019 10:37 by Fitbit Moderator

‎10-10-2019 21:29 - last edited on ‎10-11-2019 10:37 by Fitbit Moderator

I just got the 3.7 versa update this morning. Everything seems to be working fine except, the vibration and quick view (or preview pop up) when notifications come through.

Phone Style:

Samsung Galaxy S9

 

What I can still see/is happening:

- the notifications still show when I swipe down from the top

- calls are still coming through properly (vibration happens)

- notification to move when I need to take more steps for the hour

 

What is not happening:

- vibration when a notification (text message, email, etc) comes through

- quick view or preview of message when it comes through 

 

Everything is turned on in the settings on both my phone and on the fitbit device. They've been restarted multiple times since the update.

The main reason I got the watch was so that I didn't have to look at my phone everytime a notification came through. Without the vibration and quick view I do not know when this happens. So right now I'm not pleased with this update. If it could be fixed asap, that would be great. Thanks.

 

I did try twice to do the online chat support and it kept losing connection while I was on there, so I kinda gave up on that.

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎10-11-2019 10:35

‎10-11-2019 10:35

Hi @STurner97. Welcome to the Community Forums.

 

Thanks for the steps that you've tried to get your Versa working correctly, as well for trying to get in touch with our Support team via chat. I understand where are you coming from as the notifications should be working correctly, and I'm sorry that you're having this experience. Since your Samsung Galaxy S9 phone is confirmed to be a supported device, I've contacted our team to share your details and apparently they're already providing you with assistance via email. I'd recommend to continue working with them so you can receive more information about your case.

 

I'll be around if you have another question.

Best Answer

‎11-28-2019 05:11

‎11-28-2019 05:11

Did this issue ever get resolved? I've been going through the same thing for about a month and I seem to be having issues with my watch syncing to my phone.

Best Answer
0 Votes