Versa set up failure

[AllyD22]

After being in live chat with Fitbit Support for an hour this morning, my issue is still not resolved.

About a week or two ago, I noticed that my Versa was not syncing after about 6:00pm every night; it would not even sync manually if I tried to sync it via the app. It would finally sync again sometime the following morning, but then the same thing would happen that evening. 

I tried all the recommended fixes- restarting the Versa, restarting my phone, uninstalling/reinstalling the app, turning bluetooth off and on, and many other things that supposedly have worked for others. None of them worked, so I finally performed a factory reset yesterday. After the factory reset, it was even worse. I could not get the Versa to pair to my phone, and it was stuck on the start up screen that says "to begin, download the Fitbit app".

Contacted online support this morning, and they could not help me. They had me try everything I already tried, and nothing worked. Their final solution was to have me mail them the watch for them to investigate, and they would send me a 25% off coupon to buy a new one. But they would not even send me a shipping label to mail it....they expected me to pay to send it to them.

So I kept working on it, and after several hours I was finally able to get the app to "find" my versa, and it would ask for the 4 digit code on the watch screen. The problem is, the 4 digit code isn't coming up on the watch. I've tried several times, and it still hasn't given me a code. 

Does anyone out there have any idea how to get the watch to pair to my phone again? Or should I just call it a day and scrap the whole thing? BTW, this is already my 3rd Versa in 2 years due to the first 2 being defective.

[Rich_Laue]

Removing the tracker from your Fitbit account with a sync issue only makes things worse.

Often a factory reset will only make things worse 

Since you say that you had a sync issue, let's go through the steps to fix a sync problem first.

See my post here.