Versa set-up on Samsung S6

[Rockym2]

Hi, I have been unable to set-up my new Versa on my phone. I have had a Blaze for a while so familiar with the process! I have unpaired the Blaze and followed all of the advice for trouble-shooting, but still no luck. The phone is picking up the Blaze (I tested to repair it) but just not finding the Versa.

Any tips?

Thank-you!

[Odyssey13]

Hi @Rockym2

You might need to move the Blaze out of range of the Versa while setting up.

Try that and let us know.

[Rockym2]

Thank-you. 

Just hid the Blaze well out of range and still no luck. my daughter tried on her i-phone and didn't pick up either.

Should the screen on the Versa stay lit when it is in the charger? It stays lit for a short time then goes black.

[Odyssey13]

@Rockym2  it doesn't show the screen the whole time it's charging.

Did you try restarting the Versa?

You might want to get with support - click for contact options

[Rockym2]

Thank-you.

I did try re-starting.

I think you're right, I need to contact Fitbit Customer Support.

Your help is much appreciated, thank-you.