Versa will not sync with my Galaxy s8

[Clearleigh]

 I have followed all steps. Uninstalled the app. Force restarted my versa. Removed the pairing of my versa with my app. And now I cant get them to pair at all. I have started and stopped by bluetooth. Removed every other pairing. I cannot get them to pair

Please help!

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Carolelc.

Thanks for that confirmation.

Our team should be getting in touch with you about the syncing. They will be more than happy to help you out. Be sure to keep an eye on your inbox, trash or spam folders. 

Let me know if there is anything I can help you with.

[SunsetRunner]

I am having the same issue with versa not syncing to Samsung s8.. I have also tried all of the above . Hours and hours trying and nothing!!! 

[Turtlemark]

What ended up working for me was in pairing everything... Waiting a day or so... Then I paired back another pairing... Making sure I aloud all the things it needed to pair... Waited another day and did a new setup and pairing for my versa ... It all worked and I have not have any more issues... Good luck... 

[LanuzaFitbit]

Hello @Turtlemark. Welcome to the Forums @SunsetRunner.

@Turtlemark Thanks for sharing the steps you tried.

@SunsetRunner Thanks for going through all of the suggestions that have been shared in here. In this case could you try to follow the steps listed in this help article to run the set up again. If you have already gone through all of them, please give it another try.

Let me know how it goes or if you have any further questions.

[cougar4cat]

When this started, I unpaired my Versa, on my Galaxy 8 plus....now, it's not showing at all to pair it.  I've done all the steps.

[Michaelfor]

I bought new fitbit versa and it wont connect at all to my s8 Galaxy .totally dead in the water.