Versa won't connect to Moto Z

[Wagaman]

Had trouble connecting to begin with. Used my Android tablet and got it set up. My phone recognizes that the versa is there now, but if I try to do anything from my phone it says that the versa is not connected. I have tried it all. Restart the phone, restart the versa, restart Bluetooth, and even uninstalled and reinstalled the app. Nothing has worked. Please help me.

[LanuzaFitbit]

Welcome to the Forums @Wagaman.

Thanks for sharing all of those steps to get your Fitbit to sync correctly.

This could be happening because the Moto Z is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.